How to manage your Farewill account

If you've forgotten your password, or you're having trouble logging in, you can create a new secure password by following these steps:

1. Click here to go to the login page and then select 'Reset your password'.
2. Enter the email address used to create your Farewill account, then click 'Reset password'.
3. Wait a few minutes for an email from Farewill. This will include a link to create a new password.
4. Click the link in your email and set your new password, then you'll be able to use it to log in.

On 14th September 2019, the EU implemented some important changes to the way people pay for goods and services online. That means there's now an extra security measure whenever you pay for your will or update service.

The changes are called Strong Customer Authentication, or SCA, which aims to improve security online and reduce fraudulent payments. Banks have until March 2021 to implement these changes, so you may not notice anything straight away.

If you do need to authorise a payment, there are two main ways you can do it:

1. Enter a unique code that's sent to you by your bank
2. Confirm the payment in your bank's mobile app

After writing a will, it's recommended that you update it every two years. This is to make sure that your will reflects any changes to your circumstances, such as having children or grandchildren, moving house, or setting up a new life insurance policy.

Our online will writing service makes it easy to update your will in a few simple steps:

1. Log into your account and click on the section you want to update – 'Residuary estate', for example.
2. Follow the steps to make any necessary changes, such as adding a new beneficiary or changing the way your estate is shared out.
3. After making your updates, click 'Finish my will'. It will then be sent to our will experts so they can check over your updates.
4. Once your updated will has been approved, you need to print and sign it again alongside two witnesses. This is an essential step to make your wishes legally binding.
5. To avoid any confusion for your family in the future, it's also important to get rid of your old will and let them know where the new one is kept.

When you write a will using our online will writing service, you'll automatically be subscribed to our update service. This is free for the first year and just £10 a year after that.

If you're confident that you won't need to update your will in the future, or you simply want to deactivate your Farewill account, you can do so by following these simple steps:

1. Log into your account and go to the 'Manage account' page.
2. Scroll to the bottom and click 'Close my account'.
3. Follow the instructions on screen to cancel your subscription and close your account.

Please note: closing your account does not affect the validity of your will. Once your will has been printed and signed alongside two witnesses, it is legally valid.

Is any of my personal data kept? If your will is incomplete, we will delete your personal data when you close your account.

If you have completed your will, we will keep some of your data on file in case we're required by law to refer to it in the future – for example, if there's a dispute over your estate. You can find out more about this in our Privacy Policy under 'Period of storage'.

If you are dealing with the estate of your loved one or need to close an account on someone else's behalf, please call us on 020 3695 2090.