Farewill security reporting

We appreciate your concern

Keeping customer data safe and secure is a huge responsibility and a top priority. We work hard to protect our customers from the latest threats. Your input and feedback on our security is always appreciated.

Reporting security problems

Send urgent or sensitive reports directly to [email protected]. Use our public key to keep your message safe and please provide us with a secure way to respond. We’ll get back to you as soon as we can, usually within 24 hours. For requests that aren’t urgent or sensitive: contact our support team, via our chat application.

Tracking and disclosing security issues

Have you discovered a web security flaw that might impact our products? Please let us know. If you submit a report, here’s what will happen:

  • We’ll acknowledge your report & tell you the best way to track the status of your issue.
  • We’ll investigate the issue and determine how it impacts our products. We won’t disclose issues until our investigation is finished, but we’ll work with you to ensure we fully understand the issue.
  • Once the issue is resolved, we’ll post a security update along with thanks and credit for the discovery.

Thanks for working with us

While we work with security experts and actively try to track down any potential security issues, any help to that end is greatly recieved.