Location
London / hybrid
Team
Content Research Design
Hours
Full-time
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All of us are going to die. It’s a fundamental, tragic, romantic part of what it is to be human. But the services that should be supporting us haven’t changed in decades.

From writing your will to planning a funeral, the way we deal with death is formal, complicated and expensive. Instead of feeling supported, people feel lost.

But it doesn’t need to be this way. We started Farewill to make the experience warmer, brighter and friendlier.

We’re the UK’s biggest will writer and one of the leading funeral companies in the country. Our generous customers have pledged over £1.03 billion to charities, through donations left in their wills.

We’re backed by top investors who are as excited by our mission as we are, and we’ve won awards for the work we’ve done. But there’s a lot more to do.

The role 
We’re looking for a Senior Product Designer to help us change the way the world deals with death. It’s a big opportunity – the chance to change the lives of millions of people and their families every year.  You'd be integral to determining the direction we take with our products and services. And you’ll help define the relationship we have with the people who need us. 

We have 2 product teams and you’ll be designing across both. This is a role for a clear communicator, and confident collaborator. 

You should be as comfortable rolling up your sleeves to draw on the whiteboard as you are using digital design tools. And as happy to set up your own way of working as you are adopting the best bits of the way we work today. 

Day to day, you will:

  • Lead the design of simple, inclusive, empathetic products and services our customers can trust
  • Contribute to product decisions, balancing the business requirements with the needs of our customers
  • Champion our users and make evidence-based decisions, from insight and strategy through to creation and delivery
  • Continue to develop Farewill's approach to product design, from the big picture down to the smallest UI details
  • Help us build excellent customer facing products and the brilliant internal tools that make sure we deliver them
  • Report to our Creative Director, and work closely with our Lead Brand Designer, Product Managers and Engineers

    • In the interview, we’ll be looking for evidence of:

  • Design leadership, resulting in simple and effective products across multiple platforms and devices
  • Attention to detail and care for the craft of design
  • An analytical approach with human, user-focussed outcomes
  • Collaborative ways of working with content, research, product and engineering
  • Strong communication, documentation and facilitation skills
  • Assessing and establishing design patterns

    • What we offer:

  • £75-90k salary plus generous stock options
  • The option to work a 4 day week (off on Fridays), though please note this would be at a prorated salary
  • 28 days annual leave plus the usual public holidays
  • Personal development budget of 3 days and £1000 per year
  • Hybrid working; our team works a minimum of 2 days/week in our lovely East London (Haggerston) office
  • Regular team socials & company-wide events
  • A chance to make a meaningful contribution to people's lives and deaths 
    • Diversity banner

    We’re building a diverse, inclusive team

    To change the way the world deals with death we need a team that celebrates diversity in all its forms. We’re building a workplace where everyone is treated fairly and respectfully.

    If you’re excited about our mission but you’re worried you don’t tick every box in the job description, get in touch anyway. Ability and attitude are just as important as experience.

    Let us know how we can support you

    If you need any adjustments in our interview process to help set you up for success, just let us know.

    Our recruitment process

    We like to keep things simple, so this is a broad outline of our process. If there are technical tasks or additional steps, we’ll let you know the first time we talk.

    1. Apply for the job through the link on this page.
    2. You’ll have an initial chat over Google Meet with a member of our recruiting team, so we can find out more about your experience and ambitions. You can also ask any questions you have about working at Farewill.
    3. If we think you’re a good match for the role, we’ll book you in for follow up interviews with the hiring team. These will be a chance to meet some of the people you’ll be working with, and demonstrate your core skills for the job.
    4. That’s it! If everyone’s happy, we’ll make you an offer.

    Our values

    Our values are what makes Farewill, Farewill. They’re the skills and behaviours we look for in ourselves and each other.

    Customers First

    People put their trust in us at some of the toughest moments in their lives. Because it’s so important, their needs are front and centre in everything we do. 

    Make it simple

    Death is overwhelming and complicated. So we put time and effort into communicating clearly. We believe in the power of simplicity - it’s rocket fuel for progress.

    Move with urgency and focus

    Focus is gold dust. 80% of execution issues come from the lack of it - so we keep the goal in sight. And when the time for action comes, we go for it with maximum energy, passion and drive.

    Sweat the details

    We make the effort to really know our stuff and do the little things well. We value the expertise in each of our roles and are committed to producing surprisingly great work.

    Act intrapreneurial

    We’re all owners here - custodians of our customers, brand, products and culture. We expect everyone to take ownership and drive positive change. When we see a way to improve, we make it happen.

    Be kind, have fun, celebrate the wins

    Life is short, and mostly about who you spend it with. We work hard, and though it’s sometimes stressful and challenging, you’ll find yourself alongside other enthusiastic, kind, dedicated people here.