All of us are going to die. It’s a fundamental, tragic part of what it is to be human. But the services that should be supporting us haven’t changed in decades.
From writing your will to planning a funeral or organising probate, the way we deal with death can be complicated and expensive. Instead of feeling supported, people feel lost.
But it doesn’t need to be this way. We started Farewill to make the experience warmer, brighter and friendlier. Now we’re the UK’s top rated probate provider, and help our customers pledge over £300 million a year to charities through gifts left in their wills.
We’ve also joined the Dignity Group - one of the major providers of funeral services in the UK. Together, we’re on a mission to change the way the world deals with death. It’s no small task - and we’re looking for a Probate Sales Executive to help us do it.
The Role
We’re looking for an ambitious Sales Executive to help us deliver an exceptional Probate service to our customers. Probate is a daunting task that we strive to make simpler, faster and more affordable than traditional providers. Part of how we do that is through building a fantastic team of people who are legally savvy, commercially minded and motivated by compassionately helping people through those difficult challenges.
As a Sales Executive, you’ll be responsible for shaping and defining how we run and sell our Probate service. You’ll work towards commercial goals while focusing on the importance of delivering a best-in-class customer experience.
In this role you will:
- Build rapport and trust with customers, making a stressful time and process as easy as possible.
- Learn the intricacies of what happens to someone’s estate when they die, and diagnose the estates of your customers.
- Guide customers through the government requirements for probate, and what needs to happen and why.
- Explain our different types of Probate services so the customer can make the right decision based on their estate complexity and needs.
- Prove consistency in our weekly and quarterly sales targets, including conversion rates and QA (Quality Assurance) scores on our inbound enquiries.
- Master smooth and detailed handovers to our Legal team.
- Work cross-functionally towards our company OKRs and monthly revenue targets, and assist with quarterly team presentations.
We are looking for:
- Demonstrated success in a sales roles, ideally within B2C, service-oriented industries such as legal services, financial services, or customer support.
- Ability to quickly learn and adapt to new software and tools as needed.
- Achieved GCSEs A-C in English & Maths.
- An interest in legal processes and ideally have a legal education and/or work experience.
- A team player that values honesty, collaboration and delivering exceptional service to customers.
What we offer:
- Annual salary of £30,000 plus performance-based bonus
- 25 Days Holiday + Bank Holidays
- X2 Life Assurance
- Pension Scheme
- Hybrid flexible working (3 days in our Maidenhead office)
- Genuine career progression and mentorship opportunities
We’re building a diverse, inclusive team
To change the way the world deals with death we need a team that celebrates diversity in all its forms. We’re building a workplace where everyone is treated fairly and respectfully.
If you’re excited about our mission but you’re worried you don’t tick every box in the job description, get in touch anyway. Ability and attitude are just as important as experience.
Let us know how we can support you
If you need any adjustments in our interview process to help set you up for success, just let us know.
What are the next steps
Apply via the Dignity website by clicking the link on this page. A member of Dignity’s Talent Team will review your application and be in touch.
